Unified inbox
Your customer can use the channel that feels most natural to them, while all of your messaging channels are in one place so nothing gets lost.
Your customers are
Don’t leave them on read.
One inbox for WhatsApp, SMS, and email.
Never lose track of a customer conversation again with AI-powered features that are built for retail teams like yours. It's as easy as texting a friend.
10DLC registered | WhatsApp Business API official | End to end encryption
YOUR BOTTOM LINE WITH INTERLINE
You stop losing interested customers.
Every unanswered message turns into a customer who goes somewhere else. Interline brings WhatsApp, SMS, and email into one place so your team never loses track of a conversation, never misses a follow-up, and never leaves a customer waiting.
Status tags
The customer never gets forgotten. You can tag each message as open, unread, or any custom status you set.
Full conversation history across channels
Your customer never has to repeat themselves- every rep they talk to knows their full history.
Business hour auto-replies
Customers get responses to their common questions even when the customer service team is offline.
Delivery and read receipts
Know exactly when a message was received and when it was handled.
Priority levels
Urgent issues get flagged immediately so your team knows which customer to take care of first.
Your customer service runs without you.
Every employee can see what’s going on at a glance and is equipped to handle the messages that come in from all sides. They can update the rest of the team and nothing waits on anyone else to move forward.
AI reply assist
Keep every customer interaction professional. AI catches spelling and grammar errors and suggests clearer phrasing before anything gets sent.
AI customer service agent
Answer your most common customer questions automatically. Our AI agent pulls from your knowledge base so your team can focus on the important conversations.
Shared and personal inboxes
Delegate conversations and customers to the right team and the right person on that team.
Conversation assignment
Assign conversations manually to the right person or create automations that do it based on custom rules.
Internal comments with tagging
Keep your team all on the same page - write notes and tag teammates directly in any conversation.
Contact details panel
Every team member can see a customer's full history across channels at a glance.
Auto-reply and keyword responses
Your reps don't spend time typing out answers to questions they get ten times a day.
Easy team onboarding
We take care of switching your operations over and training your team. Our dashboard is as simple to use as texting a friend, so getting offshore teams up to speed is easy.
You sell more to the customers you already have.
SMS marketing converts at nearly three times the rate of email, and 98% of texts are read within minutes of delivery. Interline’s broadcast tools allow you to get sales in minutes by reaching every customer on their preferred channel, whether that’s to send out promotions, offers, or updates.
SMS and WhatsApp broadcast campaigns
Send promotions and updates that actually get opened and read.
Intelligent order processing
Turn customer messages into POS orders automatically with Interline’s AI agent.
Send on last channel they replied on
Automatically reach customers on the channel they're most likely to use.
Variables and templates
Personalize each message with their name and other details, and save templates for recurring sends.
Lists and filters
Send the right message to the right customers.
Scheduled and recurring broadcasts
Plan campaigns ahead of time or set up recurring sends that go out automatically.
Live preview
See what your customers see as you write.
Compliance and delivery
Opt-outs are handled automatically, and messages are delivered through our native 10DLC network.
Interline is for you if…
You’re a small business.
It's you and a few people who do everything. You don't have a dedicated customer service team, but your customers don't know that. Interline keeps every message organized so nothing is missed.
You're growing and starting to delegate.
You're building out a team and figuring out how to delegate customer service. Interline gives your new team everything they need to handle customer conversations independently and gives you the visibility to make sure they're on top of it without micromanaging.
You're running a full customer service operation.
You have a dedicated team and customers coming in from every direction. Instead of using a bulky ticketing system, your customers can message you on whichever channel they’re most comfortable with. Interline gives your team a professional, fully-featured operation without making your customers change the way they communicate.
Your number, your POS, your system
Interline works with your existing VoIP number and connects to many popular POS systems, so there’s no need to change the tools you already use.
SMS
Email
WhatsApp
Instagram
coming soon!
TikTok
coming soon!
Web chat
coming soon!
Inbox Plans
Other Plans
Get started without missing a message.
Pick a plan. We’ll migrate your existing numbers, connect your channels, and get your team onboarded with zero downtime. Your customers keep messaging, your team keeps responding, and nothing falls through the cracks. You just do it better than before.
Starter
For small teams moving off of personal phones and shared logins. One shared inbox, basic automation, and SMS credits included.
Pro
For full customer service teams who need more functionality. Full automation, up to 3 inboxes, and API access included.
Enterprise
For businesses with high message volume, multiple locations, or complex team structures. Talk to us about what your business needs.
Contacts
Unlimited
Unlimited
SMS Rate
$0.04 per message + carrier fees
$0.035 per message + carrier fees
SMS Credits
500/mo included · overages at $0.04
2,000/mo included · overages at $0.035
Inboxes
1 shared inbox
Up to 3
Users
Up to 3 · $40 per additional
Up to 5 · $70 per additional
Automation
Basic
Full
API Access
x
Included
Phone Number
1 included
1 included
10DLC registration
Available for a setup fee
Available for a setup fee
Contact us for custom features and pricing.
Book a demo
$89.99
/mo
$189.99
/mo
Contact us for pricing
Starter
For small teams moving off of personal phones and shared logins. One shared inbox, basic automation, and SMS credits included.
Contacts
Unlimited
SMS Rate
$0.04 per message + carrier fees
SMS Credits
500/mo included · overages at $0.04
Inboxes
1 shared inbox
Users
Up to 3 · $40 per additional
Automation
Basic
API Access
x
Phone Number
1 included
10DLC registration
Available for a setup fee
$89.99
/mo
Pro
For full customer service teams who need more functionality. Full automation, up to 3 inboxes, and API access included.
Contacts
Unlimited
SMS Rate
$0.035 per message + carrier fees
SMS Credits
2,000/mo included · overages at $0.035
Inboxes
Up to 3
Users
Up to 5 · $70 per additional
Automation
Full
API Access
Included
Phone Number
1 included
10DLC registration
Available for a setup fee
$189.99
/mo
Enterprise
For businesses with high message volume, multiple locations, or complex team structures. Talk to us about what your business needs.
Contact us for custom features and pricing.
Contact us for pricing
Broadcast
For businesses who just want to reach their customer list with promotions and updates. Powerful outbound messaging on SMS or WhatsApp.
Full list or targeted audience
Scheduled sending
Personalized messaging
Delivery & engagement tracking
opt-out handling
MMS support
CSV contact import
Looking for two-way messaging? Check out our inbox plans.
$39.99
/mo
SMS API
Build messaging directly into your application. Interline's API lets your software send and receive text messages without any manual involvement so your platform can send order confirmations, reminders, one-time pins, and more automatically.
Simple integration
10DLC assistance
Volume discounts
Contact us for pricing
Customer service reps
supported
supported
Shoppers
responded to
responded to
Messages
organized
organized
Book a demo
We’ll get back to you as soon as we can to schedule an expert tour of the platform.